Privacy Policy
Effective Date: January 1, 2026 · Last Updated: March 15, 2026
1. Information We Collect
When you use VoGro, we may collect the following information:
- Name, email address, phone number, and neighborhood
- Type of help requested or volunteer preferences
- Communication between you and our team
- Feedback and ratings about volunteer interactions
- For volunteers: background check results, references, and identification
2. How We Use Your Information
We use your information to:
- Match you with appropriate volunteers or help requests
- Communicate with you about your requests and account
- Conduct background checks on volunteer applicants
- Improve our services and user experience
- Ensure the safety of all participants
3. How We Share Your Information
We share limited information with matched volunteers to facilitate help (e.g., first name, neighborhood, type of help needed). We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with background check providers for volunteer screening, and with law enforcement if required by law.
4. Data Security
We use industry-standard encryption to protect your data in transit and at rest. Access to personal information is restricted to authorized team members on a need-to-know basis. We regularly review our security practices and update them as needed.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of non-essential communications
- Request a copy of your data in a portable format
6. Cookies and Analytics
We use essential cookies to make our website function properly and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences. We do not use advertising cookies or tracking pixels.
7. Contact Us
If you have questions about this privacy policy or want to exercise your rights, contact us at:
Email: privacy@vogro.org
Phone: (650) 555-0123
Address: VoGro, Palo Alto, CA 94301